Privacy policy

Mojeep Privacy Policy

Effective Date: 28 May 2025
Mojeep ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Service”).


1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Delivery address and location

  • Payment details (processed via secure third-party gateways)

  • Profile photo (optional)

  • Identity documents (for delivery partners or restaurants)

b. Usage & Technical Data

  • Device and browser type

  • IP address and geolocation

  • Access times and pages viewed

  • App crash logs and usage diagnostics

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze performance, and personalize content.


2. How We Use Your Information

We may use your information to:

  • Process and deliver food orders

  • Provide real-time order tracking

  • Manage your account and preferences

  • Communicate with you (order updates, marketing, support)

  • Improve our platform’s performance and usability

  • Detect and prevent fraudulent activity

  • Comply with legal obligations


3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Restaurant Partners: To fulfill your orders

  • Delivery Partners: To deliver your food

  • Payment Processors: To facilitate secure payments

  • Service Providers: For analytics, marketing, customer service, and cloud storage

  • Government Authorities: If required by law or legal process


4. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.


5. Data Retention

We retain your information for as long as needed to provide our services and fulfill legal, regulatory, or contractual obligations.


6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal requirements)

  • Object to certain processing or withdraw consent

To exercise any of these rights, please contact us at privacy@mojeep.com.


7. Marketing Communications

You may opt out of promotional emails and SMS messages by clicking the “unsubscribe” link or replying "STOP". You will still receive transactional and order-related notifications.


8. Cookies Policy

Mojeep uses cookies to:

  • Remember your preferences

  • Keep you logged in

  • Analyze traffic and usage patterns

You can manage cookie preferences via your browser settings.


9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.


10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those websites.


11. International Transfers

If you use our services outside of Oman, your information may be transferred and processed in Oman or other countries where we operate or engage service providers.


12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Continued use of the platform constitutes your acceptance of the updated policy.


13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 privacy@mojeep.com